Parenting Care Support

We usually reply within two business days.

Contact us

Email services-support@axoncore.co with your question. If you are reporting a problem, telling us your device model, iOS version, and what you were doing at the time helps us fix it faster. You can also use Profile → Report a Bug inside the app.

Common questions

How do I get started?

Create an account, add your child's nickname, date of birth, and gender, and the app builds a personalised set of programs and a daily routine for their age.

How do activities work?

Each day the app suggests activities that fit your child's routine. Open an activity, follow the steps, and mark it complete. Some activities run over several days and include a short check-in at the end so the app can tell whether to continue, try a different approach, or move on.

Can I add more than one child?

Yes. Go to Profile → Add Child. Each child gets their own programs, routine, and progress.

How do I change routine times or reminders?

Tap Your daily schedule on the Home screen to adjust routine times; activities follow the times you set. Reminders can be turned on or off under Profile → Notifications.

How do I delete a child profile or my account?

To remove a child, open Profile, select the child, and choose delete. To delete your entire account and all associated data, go to Profile → Account → Delete Account. Deletion is permanent and cannot be undone. If you have any trouble, email us and we will action the request for you.

Is the in-app assistant medical advice?

Coco, our in-app assistant, gives general parenting guidance generated automatically. It is not medical, psychological, or professional advice. If you have concerns about your child's health or development, please speak to a qualified professional. In an emergency, contact your local emergency services.

I forgot my password.

Tap Forgot password? on the sign-in screen and follow the emailed link. If you originally signed up with Google or Apple, use that same button to sign back in.

Privacy

See our Privacy Policy for what we collect and how it is used.